Frequently Asked Question

1- Error connecting to the system
Last Updated 5 months ago

When I go to do a scan the following error message is displayed:

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This is because the device is not connected to the application. To do this, you must go to the configuration panel of the DomeScan/IBV application and in the "Domes" section select your device, click on the connect button and enter the password provided by the IBV. Once this process is done, every time you run the application with the device turned on, it will automatically connect.

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If your device is correctly paired, its name will be displayed at the bottom left of the application:

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