Click on the category to browse FAQs.

1.-Ergo/IBV Version 21 (5)

How is the Ergo/IBV application installed?

What are the system requirements to install the Ergo/IBV application on my computer/PC?
Domescan/IBV (6)

Domescan/IBV

1- Error connecting to the system

2- Error initializing Bluetooth

3- [English] - He actualizado el software y no veo las medidas realizadas con la versión anterior

4- I can't find the measurement I did on the FTP server

5- I cannot see the scan results
ErgoIA (10)

ErgoIA

01 - What happens if a part of the body is hidden by some object or bay the worker himself?

02 - Is it possible to identify a person among a group in a video?

03 - How does ergoIA behave if we record the video by following the person?

04 - What must be taken into account when recording the video?

05 - Is it possible to use multiple videos to evaluate a single subtask? Can you use a multi-angle video?
FallSkip (7)

Fall risk assessment

01- How can I update FallSkip software?

02- How can I connect the device to my Wi-Fi network?

03- How to perform proper care and maintenance of the device?

04- How to perform proper maintenance and care of the battery of the device?

05- How can I purchase consumables / spare parts for FallSkip?
Sistema de Soporte Técnico IBV (4)

Guiás de ayuda

1- How to create a user account?

2. How to create a new ticket?

3- REGISTERED USER/SIGN IN. How can i check my tickets?

4- SIGN IN/GUEST USER. How can i check my tickets?

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